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Shazamme’s Founders are recruitment and HR industry veterans, each with more than 15+ years of experience in technology and backed by 24/7 support services. Trust the process.

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SHAZAMME WILL...

  • be cheerleaders for your success, and we’ll celebrate your wins.


  • check in with you once a week to nip any challenges in the bud and ensure you are happy with both progress and the services we offer.


  • provide a detailed list of content you need to provide us at every stage of your website’s build, including the beginning.


  • deliver your website as per the agreed project brief (single source of truth)


  • ensure any timings agreed by us are achievable, and the site is delivered on time



  • if we notice any 'bumps' in the road, we will alert you immediately and seek an agreeable solution, together


  • although we're not a design agency, we will guide you and provide recommendations - we aim to provide visually appealing results.


  • make it our #1 priority to deliver a beautiful quality product, with all the bells and whistles that make up the Shazamme platform.


  • will provide you with all the functionality available to our customers within the Shazamme Platform.


  • provide you with the necessary documentation, training materials, how-to guides, and support to make necessary additions and changes in the future.


  • will look forward to your feedback and don’t wait for the weekly survey if it’s urgent. Use our Knowledge Base, Chat, Support Tickets, YouTube channel or Facebook Group to find the answers you seek.


YOU WILL...

  • take the time to allocate sufficient time and resources to the project.


  • take the time to tell us each week how we’re doing in as little as 3 clicks - Begin, Rate, Submit (Smiley Survey is sent via email).


  • provide what we need when we need it, or understand it may cause delays to your site going live, and no one wants that.


  • expect to have a weekly meeting at a date and time agreed with your PM


  • acknowledge that Shazamme is not a design agency. Custom design can be done after discussing requirements and approving the cost.


  • ensure any external designers collaborate with Shazamme on the design BEFORE it's approved, and ensure we have access to design files and assets


  • design choices that you make before build starts are considered final. This is to avoid additional costs to you later on. If in doubt ask us for design advice.


  • understand that Shazamme requires all assets (incl. content and imagery) before we start. Any other agreement may lead to delivery delays.


  • make having a beautiful quality website go live your #1 priority, to reap the rewards that taking control of your brand can bring.


  • understand that by removing core features the overall effectiveness of the site may be diminished.


  • understand that the Shazamme Platform is a do-it-yourself model because it is so simple and easy to use.


  • will ask for help if needed, and use the Shazamme Knowledge Base, Chat (open 24/7), YouTube Channel and exclusive customer-only Facebook Group.


  • share open, honest, constructive and substantiated feedback, immediately and through the appropriate channels (PM, then Paula Mogg).


We want you to get to the right person, at the right time, when you need them to get the fastest resolution possible. As a Shazamme partner, you can book appointments directly with all Department Heads if required, just make sure you are booking with the correct person. Sales, Projects (inc. Onboarding & Delivery), Experience & Success (after Go Live), Advanced Tech.

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